WestJet to provide refunds (not just credits) for flights cancelled due to pandemic

The Calgary-based airline said it will begin contacting all eligible flyers with WestJet and Swoop on Nov. 2. It will begin with those whose flights were cancelled in March 2020 at the onset of the pandemic, to offer refunds in the original form of payment.

https://www.cbc.ca/news/canada/calgary/westjet-refunds-1.5771760

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